Refund Policy

Overview

We want you to feel comfortable when ordering from our store. If a product is not right for you, or if there is a problem with your order, this Refund Policy explains the general process for returns, refunds, damaged items, incorrect items, and related requests.

60-Day Return Period

Eligible products may be returned within 60 days. The return period is intended to give customers reasonable time to receive the order, review the product, and decide whether it is suitable.

To request a return, contact us through the Contact Us page. Please include your order number and the reason for the return. We will provide the appropriate return instructions after reviewing the request.

Return Condition

To qualify for a standard return, products should be returned in a condition suitable for inspection. Original product components and accessories should be included whenever reasonably possible.

We understand that a customer may need to open, inspect, or reasonably try a product to evaluate fit or suitability. However, products that show excessive wear, misuse, intentional damage, alteration, contamination, or damage unrelated to ordinary evaluation may not qualify for a full refund.

Return Authorization

Please contact us before sending a return. This helps us identify the order, provide the correct return destination, and explain any information needed for processing.

Items sent without contacting us first may take longer to process or may be difficult to identify.

Refund Processing

After an approved return is received and reviewed, or after another refund request is approved, we will process the refund to the original payment method whenever possible.

Once processed, refunds generally take 5 to 10 days to appear. The exact timing depends on the payment provider or financial institution and can vary after the refund has been issued from our side.

Original Payment Method

Refunds are normally returned to the payment method used for the original purchase. If the original payment method is unavailable or cannot receive the refund, contact us through the Contact Us page so we can review the available options.

Damaged or Defective Items

If an item arrives damaged or appears to have a product defect, contact us through the Contact Us page. Please include your order number, a description of the problem, and clear photos when possible.

After reviewing the information, we may provide a replacement, refund, or another appropriate solution based on the circumstances.

Incorrect Items

If you receive an item that is different from what you ordered, contact us through the Contact Us page with your order information and clear photos of the item received.

We will review the order and shipment details and provide the appropriate resolution.

Missing Items

If part of your order appears to be missing, first check the full package and packing materials. Some orders may arrive in more than one shipment.

If an item is still missing, contact us through the Contact Us page so we can review the shipment information and help determine the next step.

Delivery Problems

If tracking shows an unusual delay, or if you believe a package may be lost, contact us through the Contact Us page. We will review the available shipping information and help investigate the issue.

If tracking indicates successful delivery but you cannot locate the package, check the delivery location, household members, building staff, neighbors when appropriate, and any location where the carrier may have left the parcel. If the package still cannot be found, contact us so we can review the situation.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout. If an order is delayed, returned, or cannot be delivered because the address provided was incorrect or incomplete, the resolution may depend on whether the package can be recovered or returned.

If you notice an address error before shipment, contact us as soon as possible through the Contact Us page. We will try to help if the order has not yet entered the shipping process.

Order Cancellation

If you want to cancel an order, contact us as soon as possible. Orders are generally prepared for shipment within 1 to 3 days, so cancellation is only possible before the order has progressed too far in processing or shipment.

If the order can no longer be cancelled, you may use the return process after receiving it if the item qualifies.

Refund Amount

Approved refunds are based on the amount paid for the eligible returned item or approved order issue. If only part of an order is returned or approved for refund, the refund will normally apply only to that portion.

Promotional discounts are reflected in the amount paid. Refunds are based on the actual amount paid for the item after applicable discounts.

Customs Duties and Import Charges

Applicable customs duties and related import charges are covered by us. Customers should not be required to pay these charges separately. If you receive an unexpected request for payment related to import charges, contact us through the Contact Us page before making payment so we can review the situation.

Abuse of the Return or Refund Process

We may refuse or limit refunds when there is clear evidence of fraud, repeated bad-faith claims, intentional damage, falsified information, or misuse of the return process.

This is intended to keep the policy fair for customers who use it in good faith.

How to Start a Return or Refund Request

Use the Contact Us page and provide your order number, the item involved, and a clear explanation of your request. If the issue involves damage, defect, or an incorrect item, include photos when possible.

We will review the information and provide the next steps.

Policy Updates

We may update this Refund Policy when our store operations or customer service processes change. The current version displayed on the website applies when you review the policy.

Contact

For return or refund support, please contact us through the Contact Us page.