Shipping Policy

Overview

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. We aim to provide clear expectations so customers understand the typical order timeline and what to do if a shipment is delayed or has a delivery issue.

Order Processing

Orders are generally prepared for shipment within 1 to 3 days. Processing includes order confirmation, item preparation, packing, and shipment handoff.

Orders may require additional review if payment information needs verification, the shipping address appears incomplete, an item requires additional preparation, or there is an unusual order issue. If we need more information to process an order, we may contact the customer using the contact information provided at checkout.

Estimated Delivery

Estimated delivery is generally 6 to 12 days after shipment.

Delivery time is an estimate rather than a guaranteed arrival time. Actual delivery may be affected by carrier operations, customs processing, destination conditions, weather, transportation interruptions, public holidays, remote delivery areas, address issues, or other events outside our direct control.

Order Confirmation

After an order is placed, customers should receive an order confirmation through the contact information provided during checkout. The confirmation helps verify that the order has been received by our system.

If you believe you placed an order but did not receive confirmation, check the email address used at checkout and then contact us through the Contact Us page if assistance is needed.

Shipping Confirmation and Tracking

When tracking information is available, it may be sent after the order has been prepared for shipment. Tracking systems can take time to show the first update after a package has been handed to a carrier.

Tracking information may not update continuously during every stage of transportation. A temporary pause in tracking does not always mean the package has stopped moving.

Customs Duties and Import Charges

Applicable customs duties and related import charges are covered by us. Customers should not be required to pay these charges separately.

If a carrier or other party requests an unexpected payment related to customs duties or import charges for your order, contact us through the Contact Us page before making payment so we can review the situation.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Please review names, street information, apartment or unit details, postal information, and other required address details carefully before placing the order.

If you notice an address error, contact us as soon as possible through the Contact Us page. If the order has not yet shipped, we may be able to update the address. Once shipment has started, address changes may be limited or unavailable.

Packages Returned Because of Address Issues

If a package is returned because the address was incomplete, incorrect, refused, or otherwise undeliverable, contact us through the Contact Us page. We will review the shipment status and explain the available next steps based on whether the package has been returned and can be identified.

Delivery Delays

Most orders should arrive within the estimated delivery window, but delays can occur. If tracking has not updated for an unusually long period or the estimated delivery window has passed, contact us through the Contact Us page.

We will review the available information and, when appropriate, work with the shipping provider or fulfillment service to better understand the status of the shipment.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot find it, please check the delivery area carefully. This may include a mailbox, front desk, reception area, parcel locker, side entrance, porch, secure delivery point, or other location used by the carrier.

It may also be helpful to check with household members, building staff, or neighbors when appropriate.

If the package still cannot be located, contact us through the Contact Us page with your order details so we can review the situation.

Damaged Package

If a package arrives visibly damaged, take clear photos of the outer package and the affected product before discarding packaging materials when possible.

Contact us through the Contact Us page with your order information and photos so we can review the issue and determine the appropriate next step.

Missing Items

Some orders may be divided into more than one shipment. If an item appears to be missing, check whether the order includes multiple tracking numbers or separate packages.

If you still believe an item is missing after checking the full shipment, contact us through the Contact Us page so we can review the order.

Shipment Refusal

If a shipment is refused, the package may be returned to the sender or delivery partner. Processing of any return or refund related to a refused shipment may depend on whether the package is successfully returned and identified.

Order Changes After Shipment

Once an order has entered shipment, we may not be able to change the delivery address, product selection, or other order details. Carrier options for rerouting or delivery changes may also vary.

If you need help after shipment, contact us and we will review the available options.

Delivery Information Provided by Carriers

Tracking events and delivery scans are provided by shipping carriers and logistics services. These records may occasionally be delayed, incomplete, or updated after the actual movement of the package.

We use the available tracking information as part of our review when a customer reports a delivery concern.

For shipping questions, delivery concerns, or tracking support, please contact us through the Contact Us page and include your order number when available.