Terms of Purchase

Overview

These Terms of Purchase explain the general conditions that apply when you place an order through our website. By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

Products

We aim to describe and display products accurately. Product appearance may vary slightly depending on screen settings, lighting, manufacturing variations, materials, or other normal differences.

Sizing information is provided to help customers select an appropriate option. Because dogs can vary in body shape, coat thickness, and proportions, size recommendations are guidance rather than a guarantee of exact fit.

Prices and Currency

All prices are displayed and processed in USD unless otherwise stated on the checkout page.

Prices, promotions, discounts, and product availability may change. The price shown at the time an order is submitted is the price used for that order, subject to correction if an obvious pricing or system error has occurred.

Discounts and Promotions

Promotional offers may have specific conditions, product exclusions, or usage limits. Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined when the checkout system does not allow combination.

Order Acceptance

Submitting an order does not always guarantee final acceptance. An order may require review for payment verification, inventory availability, address accuracy, fraud prevention, or system errors.

We may cancel and refund an order if the item is unavailable, the payment cannot be verified, the shipping information is incomplete, the order appears fraudulent, or a significant system or pricing error has occurred.

Payment

Payment is collected through the payment methods available at checkout. Customers are responsible for providing accurate billing information and using a payment method they are authorized to use.

If payment is declined or cannot be verified, the order may not be completed.

Order Processing

Orders are generally prepared for shipment within 1 to 3 days. Processing includes order confirmation, product preparation, packing, and shipment handoff.

If additional information is required to process an order, we may contact the customer using the contact information provided at checkout.

Shipping and Delivery

Estimated delivery is generally 6 to 12 days after shipment.

Delivery estimates are not guaranteed. Carrier operations, customs processing, destination conditions, weather, transportation interruptions, address issues, or other circumstances may affect actual delivery time.

Global Free Shipping

All orders receive global free shipping. Customers are not charged a separate standard shipping fee for eligible orders placed through the website.

Customs Duties and Import Charges

Applicable customs duties and related import charges are covered by us. Customers should not be required to pay those charges separately.

If you receive an unexpected request for payment related to customs duties or import charges for an order, contact us through the Contact Us page before making payment so we can review the situation.

Shipping Address

Customers are responsible for providing complete and accurate shipping information. If an address is incorrect or incomplete, delivery may be delayed or unsuccessful.

If you notice an address error, contact us as soon as possible through the Contact Us page. Address changes may not be possible once the order has entered shipment.

Order Changes and Cancellations

If you want to change or cancel an order, contact us as soon as possible. Because orders can enter processing quickly, we cannot guarantee that changes or cancellations will be possible after an order is submitted.

If an order has already shipped, customers may use the return process after delivery if the product qualifies.

60-Day Returns

Eligible products may be returned within 60 days. Customers should contact us through the Contact Us page before sending a return so we can provide the correct return instructions.

Returned products should be in a condition suitable for review and should include original product components whenever reasonably possible. Products showing excessive wear, misuse, intentional damage, alteration, or conditions unrelated to ordinary evaluation may not qualify for a full refund.

Refunds

After an approved return is received and reviewed, or another refund request is approved, refunds are generally processed to the original payment method.

Once processed, a refund generally takes 5 to 10 days to appear, depending on the payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, contact us through the Contact Us page. Include your order information, a description of the issue, and clear photos when possible.

After reviewing the information, we may provide a replacement, refund, or other appropriate resolution based on the circumstances.

Missing Items

If part of an order appears to be missing, check the full package and all packing materials. Some orders may arrive in more than one shipment.

If an item is still missing, contact us through the Contact Us page so we can review the order and shipment information.

Product Use

Customers are responsible for selecting products that are appropriate for their dog and for using products according to the product information provided.

Dog products should be inspected regularly for wear, damage, or changes that may affect safe use. A product should not be used if it is damaged, excessively worn, incorrectly fitted, or otherwise unsuitable for continued use.

Our products are not a substitute for appropriate supervision, training, veterinary care, or professional advice.

Account and Contact Information

Customers are responsible for providing accurate contact information so order confirmations, shipping information, and customer service messages can be delivered.

If your contact information changes while an order is active, contact us through the Contact Us page.

Fraud and Misuse

We may refuse, cancel, or limit orders associated with suspected fraud, unauthorized payment use, abusive purchasing behavior, intentional misuse of return processes, or other activity that creates unreasonable risk for customers or the store.

Product Availability

Product availability can change. If an item becomes unavailable after an order is placed, we may contact the customer with available options or issue a refund for the affected item.

Errors

We may correct obvious website errors involving product information, pricing, availability, descriptions, or checkout information. If an error materially affects an order, we may contact the customer before fulfillment or cancel and refund the affected portion of the order.

Customer Service

Questions about purchases, orders, products, shipping, returns, or refunds should be sent through the Contact Us page.

Updates to These Terms

We may update these Terms of Purchase to reflect changes in products, operations, payment processes, shipping practices, or customer service procedures. The current version displayed on the website applies when you review the terms.